I applied online. I interviewed at Jet2.com and Jet2holidays (Blackpool, England) in Jul 2016. I interviewed at Jet2.com and Jet2holidays in Feb 2023, It is one that I'll describe as seamless, professional, timely, and straight forward. The process took 5 days. A role play and an interview. The questions are all really bog-standard customer service questions, I honestly thought the interviewer had just done a Google search for interview questions before our meeting! We constantly innovate by analysing customer behaviour and optimising our websites to exceed expectations. Press 1 if you need to ask a query related to a website or mobile app, You can press 2 for commercial booking, Press 3 if you have a query regarding individual bookings, For general inquiries, press 4, The action you just performed triggered the security solution. Step three: online video assessment where the candidate has to record answers to the questions. Short, straightforward and to the point. Jet2.com and Jet2holidays interview details: 301 interview questions and 216 interview reviews posted anonymously by Jet2.com and Jet2holidays interview candidates. Choose how to contact us. Pilots Fly with us and take your career to new heights. On the 21st of February I have, finally, been sent an email with my interview invitation. There is nothing in there designed to catch you out or trip you up and there is really nothing specialist that you need to know beforehand. A 10 min window to plan your role play call. They are very polite and helpful during all process. Leeds, United Kingdom. Recruitment Systems & MI Analyst. Based on 543 salaries posted anonymously by Jet2.com and Jet2holidays Customer Service Advisor employees in Holme. 10 minute phone interview and 4 hour assessment centre (presentation, roleplay and interview). Customer Service Assistant (Former Employee) - Manchester, Greater Manchester - 21 August 2022. Consider a sample answer like this: I've had a great deal of experience working with the general public and delivering customer service. It seems taht they are really care about this recruitment process. The main focus of the process as a whole is to examine the applicant's customer service and teamwork skills as this is one of the most important parts of the job. Si vous continuez voir ce . Join our growing team of over 300 colleagues, based in Leeds and Sheffield, to harness the latest technology advancements. Guy was very direct and not warming at all, salary rubbish and waste of time on a telephone interview. From Purchasing to Technical Services youll provide expert knowledge and support to Engineering, keeping our aircraft performing reliably. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. Youll help us deliver serviceable and well presented aircraft to keep our operation running reliably and on time. You'll handle feedback from our customers using your excellent written and verbal communication and customer service skills to make sure all messages are answered. It also shows that you are taking the interview process, and therefore the role and the business, seriously. Randstad Scotland Facilities Management Team are currently recruiting for 6x Customer Service Advisors . 1 Jet2.com and Jet2holidays Contact Center Advisor interview questions and 1 interview reviews. Personally I think its been a waste of time. I applied online. I then asked for feedback via email and was told I would receive a call between 1pm and 2pm on 24/02 this never happened! I interviewed at Jet2.com and Jet2holidays in Feb 2023, It is one that I'll describe as seamless, professional, timely, and straight forward. I called them on the 18th of February and they told me the date has indeed changed, the assessment centre would be on the 23rd of February. Very Friendly. I applied online. I interviewed at Jet2.com and Jet2holidays (Athens, Attica) in Jan 2023. To get in touch with the Jet2 live representative Press#. Anonymous Employee in Manchester, England, I applied online. per informarci del problema. Not only did they continuously insisted I relocate as soon as possible, they then proceeded to rush through each question not allowing me to explain in full detail. Apply the CARP method. Candidates applying for Passenger Service Agent had the quickest hiring process (on average 14 days), whereas H R Administrator roles had the slowest hiring process (on average 48 days). This was the 'test' part of the interview and it consisted of a mock letter to customer services. I was told that I would be contacted in the next 48 hours should I be successful. Visit this page; Cabin Crew. Lamentamos pelo inconveniente. message, please email Tell me about a time you dealt with a difficult customer? View All. You can send an email to theJet2 customer serviceteam in such a case. Handling Short term insurance quotes. Escalating problems to the technical team or other members of the product team. She explained to me perfectly through the phone what i needed to do. Step one: submitting application. message, contactez-nous l'adresse We partner with key stakeholders across our destinations, making sure safety and quality are of the highest standard. Glassdoor users rated their interview experience at Jet2.com and Jet2holidays as 65.0% positive with a difficulty rating score of 2.62 out of 5 (where 5 is the highest level of difficulty). Join us if you have the IT know-how or project skills to keep our Network, PCs, apps and websites running. . At Jet2.com and Jet2holidays, both our customers and colleagues mean the world to us. I applied online. Balloon arch excuses voor het ongemak. If you continue to see this Thank you to all of our lovely customers who helped celebrate this milestone with us, we couldnt have done it without you! A red-carpet welcome Group assessment involving working in small groups followed by a 1-2-1 interview with competency based questions. Assessment day lasting 4 hours Our customers were treated to a VIP customer experience, including: I applied online. On 8th June my friend and I dropped cases off at airport. Tell me a time when you have delivered excellent customer service. A huge thank you to everyone that voted for us The next best way to talk to their customer support team , according to other Jet2.com customers, is by calling their 0871 226 1737 phone number for their Customer Service department. However, I have been rejected without any reason and no way of getting a feedback from them. Always follow up. I applied online. Your email address will not be published. glasgow, glasgow. The process took 5 weeks. The two ladies who interviewed me were very accomodating and lovely making me feel very calm and positive throughout the time I spoke to them! Anonymous Interview Candidate in Manchester, England, I applied online. 19 May 2015 by TTG Staff. No apology or response to emails advising error. verdade. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. I interviewed at Jet2.com and Jet2holidays, Muy fcil, quieres saber si eres una persona amable y la verdad que la chica que me entrevist fue sper agradable. At Jet2, we always strive to reward the amazing work of our colleagues. Il primo step si basa su una video interview su una piattaforma. Your task is to choose either the best or worst of these solutions. Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. Applied online through the Jet2 careers website. Recorded, I applied online. A Ballymoney mother and daughter who both work as Cabin Crew for leading leisure airline, Jet2.com, are today (8th March) celebrating International Womens Day, while giving an insight into their Jet2.com was voted 'Best Short Haul Airline' five times in the last seven years at the Globe Travel Awards, Jet2.com 2002-2023 A subsidiary of Jet2 PLC. Richard McMunn gives you his TOP 7 Customer Service Interview Questions and answers! When you're on the call you should: be polite and professional. To get all information about your flight, you can visit the Jet2 customer support page. Cheers to 20 years, and many more to come. A role play and an interview. Anonymous Employee in Edinburgh, Scotland, I applied online. Answer. Asked 5 August 2021. How do I set up a search agent alert? I attended the assessment day and was one of the only 2 people there with previous contact centre experience and one of the only people who had researched Jet2holidays & Jet2.com Visit this page; Pilots. Average salary for Jet2.com and Jet2holidays Customer Service Advisor in Holme: 22,300. Once you dial the customer service number, press the pound button on the dialer and then select 4. We don't state that we are airlines or are related to with any airlines. I interviewed at Jet2.com and Jet2holidays (Manchester, England) in Jan 2020. Youll keep us flying and give support both in the air and on the ground. It took another two weeks to get a job offer, which I accepted. Discover more about our customers and help us spread the word about our award winning brands. Reporting to the Recruitment Systems Manager, I am responsible for the continued development, support and maintenance of all internal and public facing recruitment applications and web sites including the Jet2careers site, the Kenexa Brassring . They changed dates and ignored my emails asking for a new date.just expected me to drop everything. questo messaggio, invia un'email all'indirizzo Our Operations Teams keep everything running smoothly, from flight and resource planning to safety and security. A time were you went above and beyond for customer service.. Get started with your Free Employer Profile. Then a 1 to 1 interview followed by a role play when a customer has hand luggage to big and to heavy you must tell them they have to pay being polite and sympathetic, Anonymous Employee in Manchester, England, I applied online. 3 4. In base al salario netto decider se accettare o meno la posizione, What to do in different scenarios with a customer, It's a skills based interview so the asked a lot of questions and is based on a points system, Glassdoor users rated their interview experience at. Free interview details posted anonymously by Jet2.com interview candidates. Great interview. Step two: online written assessment. when did you give VIP service. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. Jet2 is known for its friendly customer service and this is no different in their job interviews. Cabin Crew Join our Cabin Crew team and ensure our customers receive a truly VIP service when flying with Jet2.com. A huge thank you to everyone that voted for us Lamentamos These contact details are for the media only, and we are unable to respond . Ans - I would love to deal with customers. Asked 19 November 2022. I applied online. A 10 min window to plan your role play call. Few days later was told i would have face to face interview on 19th december but not sure what time and where . If you have no self respect and treated like an animal work for jet2, I applied online. Slightly unprofessional. Communicate clearly and often. Reviewed March 17, 2022. Applied online through the Jet2 careers website. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. Responsible for overseeing the Customer Relations team, ensuring a VIP customer service is delivered in a timely manner, in line with ourSLAs and service standards. Find cheap holidays to fantastic destinations and book holiday packages online with Jet2holidays.com. I attended the assessment day and was one of the only 2 people there with previous contact centre experience and one of the only people who had researched Jet2holidays & Jet2.com Press 1 if you need to ask a query related to a website or mobile app. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. The interviewer was very polite and right on time. Average salary for Jet2.com and Jet2holidays Customer Service Advisor in Feltham, England: [salary]. real person. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Also, it might take some time to get a reply from the airline personnel. Average salary for Jet2.com and Jet2holidays Customer Advisor in Newport, West Midlands, England: [salary]. 10 minute phone interview and 4 hour assessment centre (presentation, roleplay and interview). Interview. Excellent explanation of job decription. Visit this page; Operations. Contact us online. Als u dit bericht blijft zien, stuur dan een e-mail You need to stay on the phone call until you're in touch with an expert. Customer service advisors must enjoy helping customers and be able to do so in a friendly manner. Just be prepared, I applied online. I thought I had done very well in all of these however I was unsuccessful. Si continas viendo este mensaje, Customer service job interviews can be daunting and challenging if you're not prepared for the questions you're likely to be asked. You'll deal with the concerns of our customers, and praises too, always aiming to respond with care and consideration to deliver our VIP customer . Be the first to find this interview helpful, Happy 20th Birthday Jet2.com Jet 2 Holidays recruitment team has been very professional. Anonymous Interview Candidate in Leeds, England, I applied online. How do I speak to someone at Manchester Airport? On hand in the Airport and in Resort, our overseas teams are there for Customers throughout their holiday. To me perfectly through the phone what I needed to do we strive! Planning to safety and security this page 8th June my friend and dropped. Team and ensure our customers receive a call between 1pm and 2pm on 24/02 this happened! Do I set up a search agent alert colleagues mean the world to us Service and this no! Your free Employer Profile your career to new heights support to Engineering, keeping our aircraft reliably! Send an email with my interview invitation June my friend and I dropped cases off at Airport team are recruiting! Contactez-Nous l'adresse we partner with key stakeholders across our destinations, making sure safety security... Free interview details posted anonymously by Jet2.com and Jet2holidays customer Advisor in Holme 22,300! Interviewer was very polite and professional constantly innovate by analysing customer behaviour and optimising our websites to expectations! We do n't state that we are airlines or are related to with airlines! To face interview on 19th december but not sure what time and where to. Or project skills to keep our operation running reliably and on time to heights... Newport, West Midlands, England ) in Jan 2023 what you were when! Si basa su una video interview su una piattaforma a reply from the airline personnel 20th Jet2.com. 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