Background checks on adult travelers Best Day Ever: Tokyo By using this website you agree to our Cookies Policy. Safety First Program This would have been the second of our three kids we would have sent on this tour. I booked my child on a school/group tour to Italy and Germany with EF My father and I are in the same boat. Not only did I make a complaint to the Better Business Bureau but I also requested that a manager call me and I have yet to hear from anyone. Your ultimate motive for trying to deprive customers of the other options being offered is transparent. A copy of the demand letter can be viewed by visiting our UPDATES page. But guess what? We did not have enough free time (which we were promised). Our tours are curated by world travelers This plan includes Trip Cancellation coverage. Three weeks after enrolling, our circumstances changed so I called to cancel, expecting to pay the $95 cancellation fee x2. The people who sign up for this type of group tour deserve better vetting of other group members before tour starts. A few days later, EF responded to an earlier complaint submitted by the plaintiff to the Arizona Office of the Attorney General in which the defendants allegedly offered the plaintiff a partial cash refund of $1,000 less than what she paid for her childs tour. Trip Cancellation coverage Just don't use them. And that wasn't even a full guarantee of a full refund. So, even the itinerary is a lie! Also out of all four excursions throughout the trip, THREE OF THEM WERE CANCELLED! If you booked a trip like this as an adult, you would scream from the rooftops for a refund but since these are kids, apparently EF doesn't have to listen because there will be another crop of unsuspecting students waiting to go next year. Are you saying someone who takes vouchers but hasn't used them can't later get money in lieu of vouchers? This program is automatically included for all travelers and can be enacted at the group level for any reason, including terrorism, pandemics, or other world events. The plaintiff alleges, however, that EFs communications to consumers regarding refunds have been inconsistent and caused utter confusion as to what relief will be provided. The company has had my money for almost three years, because I fairly adopted a wait and see to travel. They are making a profit off of cancellations!!!! Of course with everything going on, this was canceled and rescheduled for July 2021. steer clear of this scam! 3. I ended up booking our own flights home to the US for $1500. 4. al., United States District Court for the Southern District of California Case No. 8 weeks.It has been 8 weeks so my son contacted the insurance company and was told the money would be put back into our account between June 20 to 25th. If a traveler needs to cancel a trip due to reasons specified in the plan, this reimburses non-refundable pre-paid payments. Now she is moving on to college. When I called to cancel his trip I was horrified to find out that despite purchasing the $200 protection plan, my reasoning for canceling the trip was not covered and not only had I paid the $200 for nothing, but they would also charge me an additional $360 cancellation fee. This complaint was posted by a verified customer. Hence the lawsuit (in CA 2020, look it up). al. Weve experienced the transformative power of travel firsthandand we cant wait to explore the opportunities that are out there for you and your students. Customer service is the WORST! After about a year and a couple of months of planning, we FINALLY received our travel dates. Thank you for your email! This was saddening but completely understandable. Later on April 20, 2020, William McGrane wrote to Mr. Schirtzer as follows: Richard, I do think the CLRA is a significant problem for you and I want to clarify a point in Michael [Hassen's] letter. ", UPDATE ON EF CASES AS OF 1:30 PM PDST April 23, 2020. I am seeking a full refund, not a partial one. A copy of all relevant pleadings can be viewed by clicking on what appears to the left. Yet I received a check in the mail for $300 before I could talk to someone. This is a terrible company. Due to several life altering disasters I had to cancel the trip 18 months in advance. By way of explanation for the contents of this letter--which was sent with the express permission of McGrane PC's direct clients (and was not written on behalf of anyone who is not a party to an active contingent fee agreement with McGrane PC and therefore does not affect their rights in any way)--it is the opinion of McGrane PC that the present attitude of both EFCAL and EFSWISS towards the loss of consumer rights attendant on consumers' accepting money or other consideration from them is unclear. Look at the complaints and the fact that there is a class action lawsuit against them for not refunding money. If the case moves forward and settles, anyone affected should receive notice of the settlement with instructions on what to do next. These itineraries are your answer. EF Ultimate Break Enroll online or call 800-766-2645. Subject: RE: Darianne Hicks reimbursement The first was in 2018. One student got up in the middle of the night and tripped on the mattress and smashed her head into the wall. This whole [California Consumer Legal Remedies Act's] use of unconscionability as a sword and not a shield is not a good deal from your side of this case. I finally reached an emergency contact at EF and was told to stay on our flights. Please help us receive refund for this experience. IT IS THE PROFESSIONAL OPINION OF MCGRANE PC THAT A SERIOUS RISK EXISTS THAT ACCEPTING SUCH OFFERS WITHOUT THE ADVICE OF SUCH LEGAL COUNSEL WILL WORK A FORFEITURE OF VALUABLE LEGAL RIGHTS. Southwest canceled my son's flight to DC over Christmas vacation he was supposed to be there for New Year's. EF Educational Tours reviews 76 G GwenWil30 of Peoria, US Feb 22, 2023 3:34 pm EST Verified customer Fraud I booked a tour in 2022 to Greece through Girl Scouts of America for 2024. Please contact me immediately if there are any questions or comments by either EFCAL or EFSWISS about the contents of this letter. EF Tours is just horrible. Our people are your people. Trip Interruption coverage v. EF Institute for Cultural Exchange, Inc., et. UPDATE ON EF CASES AS OF 2:00 PM PDST FEBRUARY 5, 2021. We have represented to you [the EF Defendants] and our [McGrane PC direct] clients we will immediately transfer monies received in trust for them from you to them from our trust account, less, at most, $30 to cover wire transfer fees out. Risk-Free Enrollment Period Protection for your belongings Has anybody been to the office of EF? NBC 5 Responds has received dozens of complaints from families who say EF Tours, a travel company based in Cambridge, Massachusetts, is charging them a cancellation fee to get their money. Take, for example, your requested representation about class representatives: If you move for class certification EF cannot agree not to argue that someone who accepted a refund is not a proper representative for a group who elected another option. We were told we would receive a check from Ef Tours in 2 to 4 weeks for approx. I'd like them to give me a written, emailed itemized list of what they are spending all our money on. A response to this pleading has been ordered filed by Februray 5, 2021, by District Court Judge Denise Casper. Plaintiffs seek class certification, an injunction against EF Tours and an order requiring EF Tours to offer each class member the options required under 940 C.M.R. Joining the EF family means you'll have the support of our community of educators, tour architects, operations wizards, and ever-curious explorers. Whenever I called and asked for a manager, I was told that non were available and that they would call me when they became available. Coverage for expenses due to trip delays (lodging, food, and other reasonable expenses plus limited reimbursement of unused, forfeited, prepaid non-refundable payments for travel arrangements). The number of travelers in each group is capped at 14-38, and small group tours only . The lawsuit looks to represent allcitizens across the United States who entered into a 2019-2020 adhesion contract in connection with an EF tour through a U.S. high school that was scheduled to leave after January 31, 2020 but has since been canceled due to the coronavirus outbreak and who were refused a full refund based on the public health emergency clause. They should be ashamed of themselves. We put a deposit down and also the registration fee $199 plus $500. EXTREME CAUTION URGED: MCGRANE PC DOES NOT ADVISE ANYONE NOT REPRESENTED BY THEIR OWN PERSONAL LEGAL COUNSEL TO ACCEPT ANY OFFERS FROM THE EF DEFENDANTS WITHOUT FIRST OBTAINING THE ADVICE OF SUCH LEGAL COUNSEL. All I know to do is make this issue public. UPDATE ON EF CASES AS OF 4:00 PM PDST SEPTEMBER 13, 2020. I have been to the offices in Boston (I work on the building from time to time) and it's a blizzard every time I go. EF Educational Tours provides educational, worldwide tours for students and parents. A copy of the letter from the Clerk of the Southern District of California to the Clerk of the District of Massachusetts evidencing the transfer is posted on our UPDATES page and may be reviewed (along with the order transferring venue signed by District Judge Curiel) by clicking on same. If a traveler needs to cancel a trip due to reasons specified in the plan, this reimburses non-refundable pre-paid payments. The lawsuit looks to represent all citizens across the United States who entered into a 2019-2020 adhesion contract in connection with an EF tour through a U.S. high school that was scheduled to leave after January 31, 2020 but has since been canceled due to the coronavirus outbreak and who were refused a full refund based on the public health This company canceled our tour claiming Covid caused them to be short of staff to accommodate the tour. Policy terms, conditions, and exclusions apply. After this horrible experience, we will never consider this company again for any of our children and advise all we know against it as well. When we called to cancel, they refuse to give us our full refund and claim to keep $500 despite their poor communication, COVID restrictions, and the paid insurance plan which has turned out to be a scam too. She was more worried about herself and her family I guess. Due to traffic and bad timing we traveled. In Houston we were all split up and my daughter's peers were on flights that were cancelled. I cancelled my daughters trip to Greece. Coverage for baggage in cases of theft or delay. With Genesis and Atomic blocks, you can build beautiful, powerful websites in minutes with our robust theme framework and professionally-designed sections and layouts. Four girls were placed in a room with one queen sized bed and two twin mattresses on the floor in London. v. EF Institute for Cultural Exchange, Inc., et. My first was as a parent going with my 15-year-old along with a group of about 20 kids (from a . Travelers canceling from a revised tour will be charged a cancellation fee based on the date that the original tour was revised or the date of cancellation from the revised tour, whichever is higher. I trusted my kid's school to pick a good company. To cancel a trip due to reasons specified in the plan, this was canceled and rescheduled for 2021.! 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