If youre using your own Wi-Fi router, youll follow the same steps but your reset button may be located in a different location. It's now back to displaying the time but also again stuck in the welcome screen. As it may happen to every cable box system, Cox too comes with its fair share of troubles. If theres an electrical problem, bad weather, or an accident that hits their network hardware, you might have some downtime. Does this mean it is the 'main box' that is defective, not athe other 2? (81-1031) User Guide - Blue Cox logo. Your internet and X1 box uses the same channels to operate. A subscription to any level of Cox Residential Internet service and Contour is required . Use the left and right buttons in the remote to get to Settings. When the internet is down you cant browse the web or connect your computer, phones or tablets to the internet and WiFi. A factory reset might be the right solution in your case. The answer is simple. The reboot process will be finished once your routers lights turn back on. So for some reason the 'main box' broke. Weak Wi-Fi signals cause Wi-Fi issues like connection drops and slow download speeds. No one has really been able to help me when I've chatted with an agent on chat. Restart from Device Settings. Click the RIGHT arrow button and then click OK. Check if the outlet that youre using is working. Sanyo, about four or - Answered by a verified TV Technician . Software You should see something similar to what you pay for. Connect the Ethernet cables as well. After installing my new equipment on November 28, 2020, I was experiencing the same issue with my TV box not working and receiving RDK-03036 errors. Heres a quick guide from Cox themselves. macOS These are small devices you can put in spare rooms and get cable TV. This time on the clock, the first digit is brighter than the rest. Press the right arrow once and then the down arrow once and press Select. It refreshes the system entirely and gives it an extra boost of speed to function. For a detailed explanation, you can follow the step-by-step guide given in the article. Its just basic cable programming, plus some extras. Another one of the problems that may get on your nerves is when the channels wouldnt appear, which happened in my case. The new box gets past "boot" but displays "1Pst" message". It was immediately able to connect, update firmware, and activate using that same coax connection. The Cable Modem is on the port labeled VoIP out. You've eliminated everything on your end that we would've asked you to check. Do you want to make sure your kids are watching only the channels they should be watching on the Contour app? the TV Screen goes blank, so I have to click play for picture to return. The reasons why you have to reset your Cox cable box can be mainly the ones mentioned above, but they can also extend to slow network issues and TV problems. So dont immediately try your phone, internet, or TV. Learn how to set, access and manage your DVR recordings. I live in Crestview, FL & when ever Ive had to exchange my Cox Contour Box, like I just did with in a week ago, they always replace them with a Refurbished box. My telephone and internet works but not the X1 box or the auxillary box. Can you get into your modem and post your modem levels? The old one never gets past "boot" but the new one gets stuck at "1Pst". I just had a tech out today for other issues, and he fully explained why this issue occurs with the newer equipment. On the Comspcope, I have the TVs connected to 4, 8, and 6. Keep in mind that whenever you unplug your Cox Cable internet modem or TV box it takes at least a minute to boot up and get fully working. I thought this was oddsince the first DVR box is 5.00/mo. I just did that today as it was connected to one of the TV ports. Voice and internet services (in bridge mode) are not affected and working solidly. I had to explain everything to him, and I mentioned that the tech who had called suggested installing theMoca POE filter, and he went on to argue with me about he's not sure that's the correct resolution. are other set top boxes working? if so take just the set top box and power supply and swap for a new set top box. Your set-top box will be rebooted in a few seconds. The network would now be re-established. If youre having problems with your home telephone (who uses those anymore) its likely tied to a bigger internet or Cox outage. At the $$price$$ of cable that I & others pay is uncalled for. Cox cable box problems can be caused by issues with your TV box or Coxs local network. It started to work the next day, but then I couldn't receive incoming calls. Have you tried different cables to see if that might be the cause of the issue?Upon rereading your post, I noticed that you mentioned you've had numerous service issues. Ensure that the remote batteries arent dead. Mobile When I Fast Forward or Rewind through a DVRd movie/show or regular TV shows, Finally, if you cant fix your problems the fastest and easiest way to get support is by reaching out to Cox on Twitter. You might experience slower speeds during peak hours. After successfully downloading and installing the app, either log in with your already existing credentials or sign up for a new account. In closing, if you recently added more devices, a new Xbox, or something big to your house it might be using some of your speeds. Thanks for any ideas. I reset and since than it has been stuck on the "welcome. Only the Cox Contour Record 24 beats those statsbut it's twice the price of the Hopper 3. FYI: I must say that ALL Cox Techs either in home, in store or on the phone have ALWAYS been nice & professional. Enter your zip code below to find internet providers in your area. I had requested an experienced tech this time because the first two were nowhere near as knowledgeable. If it still doesn't work then. Bienvenido. Hi@AandMettler,I was finallyable to resolve this after getting a second replacement. Box randomly restarts and get stuck in this Welcome menu. Cox periodically updates the Contour app to fix bugs and improve the viewing experience. What really has happened is the loader image has corrupted and it may take time (yes a timing issue during reboots) for the box to actually be semi-alive to see a signal from Xfinity to rewrite the boot loader. From My Services, navigate to the MyTV option given under it. If you recently had to switch to digital, you probably have a few of these. Unplug the power to your modem (most have phone and internet in one) for over a minute, and unplug the power to your phone too. What are my other options? Wed suggest trying additional steps in this guide to find the culprit in your home internet setup. For the Cox Mini reset, simply unplug the main power chord from behind your Mini box. It appears that I was getting a discount on the old box that went away with the new box. Update your Cox TV app Cox periodically updates the Contour app to fix bugs and improve the viewing experience. #2 06-04-2015, 06:42 PM sturtyboy. Today my DVR would not display any channels. Want to learn how to use the Support Forums? If you have the login credentials to the Xfinity account, go to xfinity.com/equipmentupdate and follow the instructions given. Once youve checked all your connections, you might suspect that its your Xfinity Cable Box thats not working quite right. Slideshows I moved the X1 DVR box to the location of one of the smaller units and connected it up. Ever since weve been hooked on Xfinity TV and the features it provides. plug in the cable box first and after 3 minutes plug in the TV. Whether you have a Cox Wi-Fi router or your own equipment, use our advice to eliminate the most common Cox Wi-Fi issues. what is your wiring/splitter/amp set up? Press the Contour button and scroll till the settings option is highlighted, and click OK. Then, from Preferences, select the General option, and you can scroll till you see the Daily Update Time section. My family made the shift to Xfinity a couple of years ago, and as the resident Smart Home Nerd, I was the one who had to hook up the Xfinity Cable Box and Internet. Remember that a reset erases all the data in the cable box, so check out every connection till you have no way out but to perform a reset. Over the years, we have always had signal issues but they have only ever effected the modem. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The cable modem is connected to "VoIP Out -6db" and the TVs are connected to ports 4, 2, and 8 (mixed up the ports to see if maybe a port is bad). The green light is lit on the amp, so it is getting power, but maybe its damaged. If you cant get your Cox Cable Box working even after trying out these troubleshooting tips, you can also contact Cox support. Contacted Comcast and went through the entire process again. It has happened here twice now in the last two months. I'll update this post with the outcome of the visit. The Contour receivers may not be linking together. The only thing you have to do is turn off the router or gateway for around 10 seconds and turn it back on. I've checked all the connections, and they're fine. Alternatively, on your TV, go to channel 1995 and follow the instructions that come up on your screen to order a new cable box. Ecobee Not Turning on Heat: How to Troubleshoot, Solutions to common issues will be displayed. When the first tech was dispatched, another tech had called to discuss my issue prior to his arrival, and he had recommended that the Moca POE filter be installed. Here's how: Unplug the modem from the power cord (Keep unplugged for over a minute) Keep it unplugged for 1-minute, or even 5 minutes. If the AMP was bad, I would have expected that the two replacement amps that I have would have fixed the issue so all I can think is that it is something on the street or the street to my house that is killing cable signals but not internet. I know this is an older thread but just thought I'd give some information as most posts on the internet are useless regarding this issue. If it is possible that TV is down but not internet, then perhaps I can call Comcast to have them check the signal at my house without coming in. You can also download the app from the official website of Cox. Wait for about 60-90 seconds before plugging it back inside. Stay safe. The Cox Contour app makes it easy to watch live and on-demand TV when you're out and about. If youre having problems with slow Cox cable internet and reboots didnt help, call the customer support line mentioned earlier and have a tech walk you through some steps. I've unplugged and restarted the Flex box many times, trying to get it to connect, but it won't get past the "Welcome Connecting to your entertainment experience" screen. Let me see if I have another amp and give that a try. However it might be permanent and the phone fails to load correctly until the problem causing it is solved. This is how you connect your phones, tablets, laptop, or Xbox to WiFi. Powered off, restarted, still on the "Welcome. The comscope amp/splitter appears to have an integrated Moca filter, so I reconnected it into the mix, but with only the DVR plugged into it. New comments cannot be posted and votes cannot be cast. It had noting to do with connections. And while theyre actually pretty good, were seeing a lot of complaints about it or its pods. When it comes to HD TV or HD TV cable boxes, set the TV input to HDMI or Component depending on the cable used for connecting the TV to the cable box. I've unplugged and reconnected all of the plugs/cables multiple times, and I've tried to refresh/reset the box via the website. How To Access TV Menu With Xfinity Remote? ones on the opposite end would need to be the shortest runs of coax cable length. do you have more than one set top box? Well save you from the hassle and time calling in for help until you really need it. I only use the HDMI out on these boxes, so sure. I hope my experience has helped someone because I spent hours online trying to find anything to solve my issues to no avail. Plug the modem back into the outlet. Finger-tighten cables coming from the walls, and check the cables on the back of your cable TV box. #1 I can hear everything, change channels and turn the set off and on, but the tv screen is stuck on the welcome message. Any advice would be helpful. 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