I have had no heat in my house for 3 days with below freezing nights. These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, or . 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Sr. Director, Investor RelationsMorrisTa@ugicorp.com All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location. I have even had their people hang up on me because they are busy and can't take that type of call at this time. I have called customer service at least 5 times. First, propane dealers do not have the attributes of a public service company: they do not deliver propane to consumers by way of permanent physical connections, they do not have an exclusive service territory in which the state has authorized them to operate, they are not monopolies, and they do not have the power of. No credit card required. Failure to close account and pick up tank. Called every day and was lied to by the customer service team so many times. Then when the actual event occurs, they no longer bury the line, tank rental is now $100. This complaint was posted by a verified customer. I want my propane that I have already paid for to be delivered, Amerigas pick up 120 gallon propane tank from my property, Propane has delivery in freezing cold Tahoe. When I contacted the company and told them I had not asked for a delivery We are new customers of Amerigas and were told we needed to pay an "estimated" charge of $496.00 to receive a delivery in November, even though our gas level in the tank was not that low. 2023 AmeriGas Propane, Inc. All Rights Reserved. Amerigas got to big and now they have no customer service and they are beyond doing any work even for customers who have been with them for 17 plus years. By far, the worst company that I have ever dealt with. How much has your gague gone down in the last 3 weeks? Contact The AmeriGas Customer Service Team For Support Hello! Copyright Coporate Office Headquarters -2023. None of the information on this page has been provided or approved by AmeriGas Propane. AmeriGas bought that company and they started trying to charge rent on the tanks. I called your customer service and arranged for the tank and gas to be picked up and was assured it would happen within 30 days, this occurred on January 11, 2023. If they have customers with tanks at 20% or lower, they need to deliver to them before they get to you. As of February 4th, our tank has been EMPTY. Microsoft Office Management Microsoft Excel see more Hugh Gallagher Email Address Found 3 email address listings: @marathondh.com @amerigas.com @aol.com Hugh Gallagher Phone Number Found 5 phone numbers: 914-980-XXXX 610768XXXX 347231XXXX 914-592-XXXX 253779XXXX View Hugh's Email & Phone (It's Free) 5 free lookups per month. Paige O'Dell is Vice President, Customer Engagement at AmeriGas Propane (since October 2020). The latest complaint Failure to close account and pick up tank. UGI also operates interstate and intrastate transmission and natural gas storage assets in the Marcellus Shale. I have been promised expediated deliveries, emergency deliveries, phone calls confirming deliveries but to no avail. The login page will open in a new tab. Amerigas Headquarters is in King of Prussia, Pennsylvania. We cannot wash clothes or use our stove. Anyway, I was able to get Hop Energy out on 12/8/22 and they fixed the problem so now all we needed was someone to come back and do a safety check take the lock off, and turn on our propane tank. 48 hours? was resolved on Dec 21, 2022. Billed me $108 for a service call that never happened. In October, 2022, there was a delivery of propane to our property. Propane companies try to deliver when tanks are around 20%. {{ userNotificationState.getAlertCount('bell') }}. Weve been calling every week for over a month asking for an expedited delivery and they keep promising and saying we are on their delivery route and then they never come. Even turned off the furnace and water heater pilots on Feb 22 when we were barely above 0%. Submit a complaint and get your issue resolved. This is the WORST company that has EVER existed. These is how amerigas treats veterans. Recommended Reviews Your trust is our top concern, so businesses can't pay to alter or remove their reviews. Worst company ever!!!! The complaint has been investigated and resolved to the customers satisfaction. My name is mike martin I live in St. Louis 1816 pond hill ct nobody get on the phone seems to care at all. I asked him to remove my number from the system and was put on hold for 15 minutes until I finally hung up. This review was chosen algorithmically as the most valued customer feedback. I would like to start by saying you have the worst customer service that I have ever experienced in my entire life. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Please log in again. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Propane delivered as soon as possible. Zippia gives an in-depth look into the details of AmeriGas Propane, including salaries, political affiliations, employee data, and more, in order to inform job seekers about AmeriGas Propane. Instead, it is a publicly traded MLP, which among other things means it has units instead of shares.15 Feb 2017, https://www.marketbeat.com/stocks/NYSE/APU/, https://www.meenan.com/resource-center/propane-and-natural-gas-compared-m, https://en.wikipedia.org/wiki/UGI_Corporation, https://www.fool.com/investing/general/2015/04/08/the-5-best-stocks-to-invest-in-propane.aspx, https://www.npga.org/advocacy/advocacy-areas/my-state/, https://www.dnb.com/business-directory/company-profiles.amerigas_inc.7760a3d5140208397088159e14774fd6.html, https://www.amerigas.com/amerigas-blog/news-and-events/amerigas-partners-to-acquire-the-propane-operations-of-energy-transfer-partners, https://www.ugicorp.com/static-files/2be867b0-c67f-4514-b805-0b9b62fddea6, https://www.nsenergybusiness.com/news/ugi-completes-merger-of-amerigas-partners/, https://www.fool.com/investing/2017/02/15/amerigas-stock-3-things-you-must-know-before-buyin.aspx, https://afdc.energy.gov/fuels/propane_benefits.html, https://www.inquirer.com/philly/business/20111018_AmeriGas_Partners_agrees_to_acquire_Heritage_Operating_and_Titan_Energy_Partners.html, https://www.amerigas.com/support/billing-payment. I have been a long time customer of your company. Find contact details for 700 million professionals. Amerigas, Inc. has 5,026 total employees across all of its locations and generates $244.47 million in sales (USD). Desired outcome: Ive been trying for 6 weeks to get service started at my new house and am no closer now than when I started. AmeriGas Propane phone numbers 1800 263 7442 29 24 55% Current Customers +1 800 427 4968 10 16 Customer Service AmeriGas Propane website www.amerigas.com What is AmeriGas Propane's email addresses? On 2-15-23 I received a bill for a delivery. Email. At your convenience, please contact Fran directly via email at customerfirstfran@amerigas.com so we can promptly assist you with this issue. Amerigas pick up 120 gallon propane tank from my property. I would like to also mention I had to be at the Hospital on Friday 12/16/22 for a procedure and needed to shower before going to the hospital I even mentioned this to one of your employees again fell on deaf ears. We have called numerous times regarding the delivery of propane. Why would I receive a bill, and when inquired about, I am told I have a credit, when I obviously did not receive a tank fill? free lookups / month. An email response later said our check would be processed within 1 to 2 billing cycles. I have called numerous times and yet, no delivery. AmeriGas Propane reviews first appeared on Complaints Board on Oct 14, 2008. I do not understand how a co. Like this stays in business. I paid the other day on an on the 19th. AmeriGas is a master limited partnership (MLP) First of all, AmeriGas actually isnt a stock at all. I heard back nothing. Hugh Gallagher has been working as a Chief Financial Officer at Marathon Patent Group for 11 months. In order to continue to be timely on my bills, I paid the $120.39 bill. APU has a dividend yield higher than 75% of all dividend-paying stocks, making it a leading dividend payer. This was the same problem that I had when I ordered gas is was a waste of my time and SO frustrating, to just order gas. Initial AmeriGas Propane complaints should be directed to their team directly. Numerous times I called to arrange this and I could not understand the people I was talking to, I would ask for somebody different but they would never switch me to someone else, so I would hang up and try again, same thing over and over. Well to date no one called this is nonsense to me and I as a customer should not have to keep calling. Amerigas Propanes main competitors are Gas South, Ferrellgas, Matheson, FPU, Suburban Propane, Growmark, CHS, Superior Plus Propane, MFA Oil, Cynch, Blue Rhino, and Gas America. No response from the company. We are now down to 1%. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. We are without heat, cooking ability, and hot water. Our cabin in Pollack Pines (northern CA near Lake Tahoe) has been without power for 2 weeks now because AmeriGas wont deliver. Header placeholder lorem ipsum dolor sit amet, consectetur adipiscing elit. 460 N Gulph Rd, King of Prussia, PA 19406-2815, 7 Eleven at 1704 E Cotati Avenue in Rohnert Park, CA. They rip you off for the price of their propane. As a matter of policy, BBB does not endorse any product, service or business. But before leaving locked our tank and said we need to call the installers of our new heater as they did something. Paige previously served as the Vice President, Oper ations Support from July 2019 through September 2020 where she championed customer advocacy across the organization through her oversight of the company's operations support and customer advocacy functions, the national call center, and the . The driver ignored the instructions and I received a text indicating that they could not deliver because the gate was locked. This business is in an industry that may require professional licensing, bonding or registration. At your convenience, please contact Fran directly via email at customerfirstfran@amerigas.com so we can promptly assist you with this issue. million verified professionals across 35 million companies. BBB Business Profiles may not be reproduced for sales or promotional purposes. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Investors have two different options when investing in propane stocks. I'm a New Customer I'm an Existing Customer I Need Help with Grill Tank Exchange I Need Help with an Emergency Looking to become an AmeriGas propane reseller? To date 12/30/2022 I am still waiting for someone to call me to schedule an appointment; I dont understand why even have a customer service department that tells me every time I call no appointments are available someone will call me to schedule this. All fields are required. This comment was posted by a verified customer. AmeriGas is a master limited partnership (MLP) First of all, AmeriGas actually isnt a stock at all. This company is a propane supplier for both businesses and homeowners. Read full review of AmeriGas Propane and 1 comment. Uncover why AmeriGas is the best company for you. $240.23. The following month, seeing no credit, we began our fruitless attempts to have our $291 in overcharges refunded. I would appreciate a call and acknowledgment of this email. Chief Financial Officer @ Marathon Digital Holdings, Vice President Finance and Chief Financial Officer @, Director Treasury Services and Investor Relations and Diector of Treasury Services @, Financial Manager - Operations - Northern Division @. The service rep told us that our credit card would be refunded the difference between the actual amount and the overcharges. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Billed me $108 for a service call that never happened on 02/04/2023. Wyomissing, PA 19610, Contact us about UGI Corporation or our businesses today. You cannot even talk to someone local like you used to, all calls go to a call center somewhere is the midwest. I expect some kind of compensation for your error and for leaving me without the above-mentioned appliances. and Special Projects, jswope@ugi.comOffice: (610) 796-3463 Submit a complaint and get your issue resolved. AmeriGas has definitely lost us as a customer. I looked up the phone number for Amerigas and called. Avoid Amerigas at all costs! Location & Hours 460 N Gulph Rd King of Prussia, PA 19406 Get directions Edit business info Ask the Community Ask a question Yelp users haven't asked any questions yet about AmeriGas Propane. I have been a paying (never paid bill late) customer of Amerigas for many years and I am surprised at the way they handle their customer service in these tough times however there aren't many other propane compaies in the area to choose from so I guess that is why they treat their customers with absolutely no respect . Pick up tank issue check for unused propane! Sent to collections due to their non response. Investor Relationsoatess@ugicorp.com Our cabin in Pollack Pines ( northern CA near Lake Tahoe ) been! No longer bury how do i contact amerigas corporate office? line, tank rental is now $ 100 at 5! 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